Privacy Policy

Who we are

Trusted Local Car Buyer is committed to protecting your privacy and handling your personal data responsibly.

Contact: help@trustedlocalcarbuyer.co.uk

What data we collect

When you use our service, we may collect:

• Vehicle information: Registration number, make, model, mileage
• Contact details: Name, email address, phone number, postcode
• Valuation data: Prices quoted and offered
• Technical data: IP address, browser type (for security purposes)

How we use your data

We use your information to:

• Provide you with a vehicle valuation
• Contact you about your enquiry
• Process the purchase of your vehicle (if you proceed)
• Comply with legal obligations
• Protect against fraud and abuse

Legal basis for processing

We process your data based on:

• Consent: When you submit an enquiry, you consent to us contacting you
• Contract: To fulfil our agreement if you sell your vehicle to us
• Legitimate interest: To improve our services and prevent fraud
• Legal obligation: To comply with tax and vehicle transfer regulations

Data sharing

We do not sell your personal data. We may share data with:

• Vehicle data providers (to verify vehicle details)
• Payment processors (if you sell your vehicle)
• Legal authorities (if required by law)

Data retention

We retain enquiry data for up to 12 months. If you sell your vehicle to us, we retain transaction records for 7 years as required by law.

Cookies

We use essential cookies to make our website work. These do not track you for advertising purposes.

• Session cookies: Remember your progress through the valuation process
• Security cookies: Protect against cross-site request forgery

Your rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Ask us to correct inaccurate data
• Erasure: Ask us to delete your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interest
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at help@trustedlocalcarbuyer.co.uk

Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.